Refund Policy

Last updated: 2026-10-10. ExportSonar offers a 14-day money-back guarantee on the first payment of every new Pro subscription. If ExportSonar is not right for you, tell us within 14 days of paying and we will refund you in full — no conditions, no questions.

Monthly subscription ($49/month)

• First payment: covered by the 14-day money-back guarantee. Request a refund any time within 14 days of your initial charge and it will be processed in full.
• Renewal payments: your subscription renews monthly and you can cancel at any time from your account or by emailing support@exportsonar.com. Cancellation stops all future billing immediately; features stay active until the end of the period already paid for. Already-started renewal periods are non-refundable, because the monitoring keeps running for you during them.

API credit packs ($10)

Credit packs are one-time purchases that never auto-renew. A pack is fully refundable within 14 days of purchase provided none of its credits have been used. Once credits are consumed, the pack becomes non-refundable.

How to request a refund

1. Email support@exportsonar.com from the address on the order, with your order or invoice number (found in the receipt Paddle emailed you).
2. We confirm eligibility within one business day and submit the refund.
3. Refunds are issued through Paddle, our merchant of record, back to the original payment method. Banks typically post the money within 5–10 business days.

Statutory rights

Nothing on this page limits any mandatory consumer rights you may have in your country of residence, including EU/UK withdrawal rights honoured through Paddle’s checkout. Where those rights exceed the guarantees above, they apply.