Contact

Last updated: 2026-10-10. ExportSonar is an online-only service, so email is the fastest — and supported — way to reach us.

Support

Write to support@exportsonar.com. We reply to every message within one business day, usually much faster. Including your account email and, for billing questions, the order or invoice number from your Paddle receipt lets us answer in a single reply.

What each address is for

• support@exportsonar.com — product questions, subscription changes, cancellations and refund requests (see the Refund Policy).
• privacy@exportsonar.com — privacy and data-handling questions (see the Privacy Policy).

What we sell and how it is delivered

ExportSonar sells digital services only: a $49/month Pro subscription with daily rate-change monitoring, and prepaid API credit packs ($10). Everything is delivered electronically — dashboard access and API keys activate immediately after payment through our checkout provider Paddle. Nothing is shipped physically, so there is no shipping cost, no customs handling and no delivery delay associated with any purchase.

Before you write

Many common questions — classification workflow, valuation rules, Section 301 coverage, billing basics — are answered on the FAQ page; checking there may save you a round-trip.